GCQuad - USB Connection Issue

Unlike the GC2a, the GCQuad does not need a USB driver downloaded and installed onto the computer before it can connect to the FSX 2020 software.

 

How to check if the GCQuad is connected

When the GCQuad is connected to the computer, you will be able to see it from the Windows File Explorer. The File Explorer can be opened by opening a folder or by holding the Windows key + E on the keyboard. Please see the image below:

 

 

Recommended Fault-Finding Steps

 

  • Please try connecting the GCQuad to the computer with a spare USB-C cable. A replacement cable can be purchased from us directly
  • Double check the GCQuad is connected into a USB 3.0 port (often marked as a blue USB port)
  • Connect the GCQuad to another USB port - Just in case the ports can sometimes malfunction or lose connection over time
  • Disable USB Selective Suspend Setting - This setting is designed to save power, turning this off will stop the computer from powering off the USB ports. 
    • Windows Search box -> Edit Power Plan  -> Change Advanced Power Settings -> USB Settings -> Set to Disabled
  • Please ensure the device is not showing the Registration Expired prompt. If the prompt does appear, the GCQuad will need to be re-registered before it can connect to another device. Please see our Registration Expired guide attached to the bottom of this article if this is the case

 

If you require additional assistance, please email support@optimumcompanies.eu

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